Deliver Calls To The Right Place Everytime
Get your calls to the right person at the right time
Calls handled by our platform can be directed to a single answer point or to any pre-nominated answer points depending on a number of criteria (Complex routing). There are a number of complex routing methods that employs to handle a call. These methods can be used individually or collectively, thus offering a comprehensive suite of rules by which calls can be handled in a flexible and fully customisable manner.
TIME SPECIFIC ROUTING
Ideal for companies that have multiple locations where setting up a standard IVR becomes too messy. When a customer calls your number, SMART IVR will build an options menu specifically for that caller based on their current location, giving them options to choose from.