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CALL conversion

Convert More Calls Into Sales

ENGAGE CUSTOMERS WHEN THEY’RE READY TO BUY

    Pin-point the advertising channel, search engine, keyword and location your calls originate from and capture the recorded conversation every time you receive an inbound sales call. Use Click-To-Connect to encourage potential customers to call, Call Recording to listen in to how the call was handled and Call Outcome to determine the ROI of that call, and more. With our Call Conversion tools you can track the customer journey from initial enquiry to end conversion.

CLICK-TO-CONNECT

    Give your website visitors the ability to make a free and immediate phone call to you. Click to Connect is a proven tool that removes friction in the process of the visitor contacting you. This allows you to immediately connect with your potential customer at their most likely time of conversion.

MISSED CALL NOTIFICATION

    Never miss a potential sales call again with our Missed Call Notifications. Any unanswered calls along with the details of that call can be sent directly to you and or multiple members of staff instantly by email or SMS. The details are also logged in real time within the portal. This provides you with an opportunity to take immediate action before the sales lead goes cold to return any missed calls.

CALL WHISPER

    The Call Whisper is an automated announcement that identifies, to the receiving party, the adsource which generated the call i.e. “Lead from Google Adwords”. This is an ideal solution for franchisors, resellers or directories to constantly reinforce the leads they are generating i.e. “another lead from SNAP Printing”. The Call Whisper is also great for businesses with multiple brands/products, to identify the intended destination or to prompt any predetermined call handling criteria i.e. “call for Home Loans” vs “call for Credit Cards”.

OPTIMISE SALES PERFORMANCE

Take control of your business, improve your lead conversion, customer retention and protect yourself against misrepresentation with our call recording.

Call Recording

    Call Recording is a great tool for almost every business and with our cloud based solution it’s easy too. With no hardware or software to install you access the recordings for every call with a click of a button. Your call data tells you what is going on with your calls, and your call recording will give you the “why”.

  • Listen to the questions leads ask your sales or customer service team.
  • Understand the quality of lead that each marketing channel delivers.
  • Listen to how team members handle questions and concerns.
  • Combining call data and call recording gives you a complete picture surrounding your sales or customer service process.

Call Evaluation

    A powerful sales intelligence tool designed to deliver an overall view of any company-wide sales process:

  • Identify areas of improvement inside sales-driven processes.
  • Uncover training opportunities.
  • See the impact of new ideas on your sales process as a whole.
  • Ensure best practices are consistent across the team.

DISCOVER THE RESULT OF EACH CALL

Learn the outcome of each sales inquiry for your business to improve your overall lead generation and call strategy.

Call Outcome

    Call Outcome is a unique feature which allows companies to use their phone system to enter the outcome of the call as well as the exact dollar amount the sale resulted in.

    Get feedback from every call based on your goals:
  • Was a call successful or unsuccessful?
  • What was the dollar amount?
  • What marketing channel drove that call?

  • This information can help you learn the:
  • Acquisition cost for that channel.
  • Conversion rate.
  • Marketing ROI for each channel.

  • Call outcome is a customisable product and virtually any information that your team requires to track each call can be programmed into our Call Outcome.

Inbound Lead Notification

    Track leads the way you want with our solution: Inbound Lead Notification.
    ILN is a highly flexible lead tracking tool that sends you an email notification every time your team answers a call from a potential customer. Not only that, but it also attaches a recording of the conversation so you can listen to calls on your mobile without logging into the portal.

  • Agencies can prove results of any markeitng campaign.
  • Track the lead source and the conversation in one notification.
  • Set unique parameters (e.g. only notify me for calls over 3 minutes or do not notify me if number called is private).
  • No need to log into the portal – track leads and calls right from your mobile.
  • Check performance of customer service teams.

  • ILN has many different options that allow you to track calls based on multiple parameters.